Subscription / Single Issue Orders - Policies

1. By subscribing to the Forbes India magazine you consent to accepting the policies and laid out herein.

2. We reserve the right to withdraw or add on new offers.

3. On successful payment of the subscription amount, a confirmation emailer providing the following details will be sent to the email address provided while signing up for your account online. ( Please do check the spam folder in case you do not find it in your inbox )

i. Start and end date of subscription
ii. Features of your subscription
iii. Expected delivery timelines of your magazines
iv. Expected delivery timelines of your gift ( if applicable )

4. Payments for subscription can be made online on https://subscription.forbesindia.com/. Alternatively, subscribers may also send cheques towards payment of the subscription amount addressed to Network18 Media & Investments Limited.

Forbes India Subscription Cell,
Network18 Media and Investments Limited,
Ground Floor, Empire Complex,
414, Senapati Bapat Marg
Lower Parel, Mumbai 400013

5. Cash payments would not be acceptable for subscriptions.

6. Subscribers requiring a receipt must write into customercare.forbesindia@nw18.com. An e-receipt will be mailed to them within 72 hours of placing the request.

7. Print copies :

a. Print copies will be delivered to the address recorded at the time of sign up for subscription.
b. The first copy post subscription could be expected anytime between 1 to 3 weeks of subscription depending on the issue cycle.
c. We will endeavour to deliver the copies within the given timelines, however courier and other delays are beyond our control.
d. Any changes to the recipient address must be conveyed to us either by email to customercare.forbesindia@nw18.com or subscriber could do so within their user profile at https://subscription.forbesindia.com/ post login. All magazines due for dispatch post the correction of address will be delivered to the new address.
e. In case the changes to the address are made post the dispatch, we will not be responsible to retrieve the magazine and deliver it to the new address.

8. Digital copies :

a. Digital copies of Forbes India magazine are available to access and download only on https://subscription.forbesindia.com/ , post login and purchase of subscriptions.
b. Digital copies will be accessible to access in the My Magazines link post login .
c. Issues will be uploaded to subscribers account on the release date of the magazine.

9. Profile corrections

a. Subscribers must update us of any corrections to their contact details , i.e. email ID, Phone Number or address.
b. Subscribers may update their profiles on https://subscription.forbesindia.com/ post login . Alternatively they may write into customercare.forbesindia@nw18.com. Profile correction updated on the website will be instant. However those that are intimated over email would take upto 48 hours for updating.
c. If changes to address are made post the dispatch of an issue, we will not be responsible to retrieve the magazine and deliver it to the new address

10. Gifts

a. Offers including gifts may be issued from time to time along with subscriptions.
b. Gifts will be dispatched within 2 to 4 weeks of subscription.
c. Gifts, if out of stock, will be replaced with alternate gifts of equal or more value, at our sole discretion.

11. Non Delivery

a. We will endeavour to deliver the print editions of the magazines between 1 to 3 weeks from date of subscribing to the address provided/updated with us.
b. In case a subscriber has not received an issue or his/her gift, kindly reach out to us at customercare.forbesindia@nw18.com or 022 4001 9874.
c. If copies are received by the subscriber in a damaged or mutilated condition, we will provide a replacement copy on successful verification of the complaint.

12. Refunds

a. Subscriptions once confirmed cannot be cancelled by the subscriber and are not refundable.
b. Orders once placed and confirmed cannot be cancelled. No requests for refunds will be entertained in such circumstances.
c. We have the sole discretion to cancel or discontinue a subscription. Pro-rata refund shall be made in the event of cancellation of subscription from our side.
d. If for any reason we are unable to provide delivery of magazines to the location post subscription, we will refund the prorated value of the subscription to the extent of undelivered copies back to the subscriber.

13. Complaints
Receipt of complaint shall be acknowledged within 48 hours and complaint shall be resolved within a maximum period of 1 month. A ticket number shall be provided for each complaint lodged, through which the customer can track the status of their complaint.

14. Chargebacks
Your chargeback claims will be processed as per the policies of the card issuing bank, acquiring bank and payment gateway. The said policies may be accessed on each such party’s respective website, or on demand by approaching each such party’s customer service. You can initiate the chargeback claim process by raising the issue with the card issuing bank, by following the procedure of the said bank. We will endeavour to support the card issuing bank, acquiring bank and payment gateway to the best of our ability, to assess the issue and come to an accurate determination.